Privacy policy

Last Updated: September 8, 2026

RIVET (“RIVET,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website.

1. INFORMATION WE COLLECT

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

Name
Email address
Billing and shipping address
Phone number
Payment and transaction information
Order history
Account information
Information you provide when contacting customer support

We may also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, device type, pages visited, and website activity.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill orders
Process payments
Ship products
Provide customer support
Communicate with you about your orders
Send promotional emails, if you choose to receive them
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Maintain website security
Comply with applicable laws and legal obligations

3. MARKETING COMMUNICATIONS

If you subscribe to RIVET emails or marketing communications, we may send you information about new products, launches, promotions, events, and other RIVET updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not affect transactional messages related to your orders or account.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to help operate the website, remember your preferences, understand website traffic, analyze performance, and provide relevant advertising.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money.

We may share information with trusted third-party service providers when necessary to operate our business, including providers that assist with:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Website analytics
Email and marketing services
Customer support
Fraud prevention and security

These service providers may only use information as necessary to provide services to RIVET or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect the rights, property, safety, or security of RIVET, our customers, or others.

6. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

RIVET does not intentionally store complete credit or debit card numbers on our own systems. Payment information is handled by our payment processors according to their own privacy policies and security practices.

7. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, applications, or services.

RIVET is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

8. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

9. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about how your personal information is collected and used

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

11. CALIFORNIA RESIDENTS

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights regarding access, deletion, correction, and certain disclosures or uses of personal information.

RIVET will handle applicable requests in accordance with California law.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The amount of time information is retained may vary depending on the type of information and the purpose for which it was collected.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

RIVET

Email: info@rivetsurfco.com