Refund policy

Last Updated: September 8, 2026

At RIVET, we stand behind our products and want you to be confident in your purchase. If something isn't right, we're here to help.

RETURNS

We accept returns of eligible items within 30 days of delivery.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be free from damage, dirt, wax, or signs of installation or use.
Include original packaging, when applicable.
Be returned within 30 days of delivery.

Because traction products may be permanently altered once installed, used, installed, or applied products are not eligible for return unless the product is defective or damaged.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

Used or installed traction pads
Products that have been altered or modified
Custom or personalized products
Final sale or clearance items
Gift cards

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product
Clear photos of the packaging, if applicable

Once we review your claim, RIVET will determine the appropriate resolution. This may include a replacement, store credit, or refund.

HOW TO START A RETURN

To request a return, please contact us at:

Email: returns@rivetsurfco.com

Please include your order number and the reason for your return.

Do not send products back without first contacting RIVET and receiving return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was:

Damaged upon arrival
Defective
Incorrectly shipped by RIVET

Original shipping charges are non-refundable unless otherwise required by law.

REFUNDS

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, your refund will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your refund to be processed after approval. Your financial institution may require additional time for the refund to appear in your account.

EXCHANGES

At this time, RIVET may not offer direct exchanges.

If you would like a different product, color, or style, please contact us for assistance. Depending on product availability, you may be asked to return your eligible item and place a new order.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible.

Once an order has been processed or shipped, RIVET may be unable to cancel or modify it.

SALE AND LIMITED-EDITION ITEMS

Sale, promotional, clearance, and limited-edition items may have different return eligibility. Any special conditions will be clearly stated at the time of purchase.

CONTACT US

If you have any questions about our Return & Refund Policy, please contact us at:

RIVET