Shipping policy
Last Updated: September 8, 2026
At RIVET, we work to get your order packed and shipped as quickly as possible.
ORDER PROCESSING
Orders are typically processed and shipped within 1–2 business days after payment is successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, sales, holidays, or periods of high order volume, processing times may be slightly longer.
SHIPPING TIMES
Once your order has shipped, delivery times depend on the shipping method selected at checkout and your location.
Estimated delivery times will be displayed during checkout.
Please note that shipping times are estimates and are not guaranteed unless specifically stated at checkout.
SHIPPING RATES
Available shipping methods and rates will be displayed at checkout.
Shipping costs may vary based on your location, order size, package weight, and shipping method selected.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take some time to update after your package has been handed to the carrier.
SHIPPING ADDRESS
Please make sure your shipping information is accurate before completing your purchase.
If you enter an incorrect or incomplete address, contact RIVET as soon as possible.
Once an order has shipped, we may be unable to change the shipping address.
RIVET is not responsible for orders shipped to an incorrect address provided by the customer.
LOST, STOLEN, OR DELAYED PACKAGES
Once your order has been shipped, delivery is handled by the shipping carrier.
RIVET is not responsible for delays caused by the carrier, weather, natural disasters, incorrect addresses, or circumstances outside our reasonable control.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier.
If you still cannot locate your package, contact us and we will do our best to assist you.
DAMAGED PACKAGES
If your order arrives damaged, please contact RIVET within 7 days of delivery.
Please provide your order number and clear photos of the damaged package and product.
We will review the situation and determine the appropriate resolution.
INTERNATIONAL SHIPPING
International shipping may be available for select destinations.
Customers are responsible for applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
ORDER CANCELLATIONS
If you need to cancel your order, contact us as soon as possible.
We cannot guarantee that an order can be canceled once it has been processed or shipped.
CONTACT US
If you have questions about shipping or your order, please contact:
RIVET
Email: info@rivetsurfco.com